D5 Creation Forum

Open Forum for D5 Creation's Members and Visitors

Before requesting any support Please search the Forum First. You may find your desired answer. This will save your waiting time and will save our working hour. We may not answer the question which we have already answered. You should also read our Support Policy

Has your support been hacked?

Front Page D5 Creation Forum General Questions Has your support been hacked?

Viewing 2 posts - 1 through 2 (of 2 total)
  • Author
    Posts
  • #3380
    Tom Harrison
    Participant

    I am one of your “Developers” and have been waiting for hours for a response, and when I finally got it, the response was “have you activated the theme? The theme won’t work unless you activate it?”

    Is this the level of support I should expect? That’s like asking “did you plug your computer in? You computer won’t turn on without electricity”.

    I think you should check to see if your support system has been hacked because I can’t believe anyone would ask a such a question.

    Best regards,

    Tom

    #4441
    D5 Creation
    Keymaster
    Quote:
    Quote from bevital on May 28, 2013, 05:42
    I am one of your “Developers” and have been waiting for hours for a response, and when I finally got it, the response was “have you activated the theme? The theme won’t work unless you activate it?”

    Is this the level of support I should expect? That’s like asking “did you plug your computer in? You computer won’t turn on without electricity”.

    I think you should check to see if your support system has been hacked because I can’t believe anyone would ask a such a question.

    Best regards,

    Tom

    We are sorry for any inconvenience but we have previous experiences that Developer users didn’t activate the Extend Edition of Themes. Please write to [email protected] with the Site Url, One Temporary Admin ID and Password so that we can check your site and find what happened in your slider settings.

Viewing 2 posts - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.